Terms and Condition - Indonesia

Through this website, and its mobile applications and microsites, PT Snapcart Digital Indonesia (“Snapcart”) provides access to software and services (collectively, the “Service”) that allow Customers (defined below) to provide information for market research purposes.

The Services may also include other information and interactivity, such as information and advertising from any person, an individual or entity, whose products, goods or services, are accessible through the Service or those who have access to market research information from Snapcart (“Clients”), and the ability to post comments and participate in discussions.

In these terms of service (the “Terms of Service” or “Agreement”), “Customer”, “user” or “you” means any person using the Service, whether by browsing Snapcart’s website, mobile application or microsite or benefiting from any other activities available through the Service.

These Terms of Service stipulates the terms and conditions applicable for the use of this website, and its mobile application and microsite on which Snapcart provides the Service to Customers.

READ THIS AGREEMENT CAREFULLY. BY USING THIS WEBSITE (OTHER THAN TO READ THIS AGREEMENT FOR THE FIRST TIME), BY INDICATING ACCEPTANCE OF THIS AGREEMENT, ENGAGING IN OR USING A SNAPCART MOBILE APPLICATION, OR OTHERWISE USING THE SERVICES, OR BY REGISTERING ON THE SNAPCART APPLICATION, YOU ARE ENTERING INTO THIS AGREEMENT WITH SNAPCART AND AGREE TO COMPLY WITH ALL OF THE TERMS OF SERVICE HEREOF. THIS IS A LEGALLY BINDING AGREEMENT.

If you do not agree to these Terms of Services, you may not use the Service or this website, or download or use Snapcart’s application.

• Snapcart Services to You

When you agree to use the Services, you agree to allow us to collect, aggregate, analyze, and organize your information, uploaded receipt images, claim survey answers and email receipts and related information consistent with our Privacy Policy.

We authorize you, subject to these Terms of Services, to access and use Snapcart, solely for your personal use of the Services, and may not be used for any commercial or other purposes. This license is revocable at any time without notice and with or without cause.

We may send you email messages as part of providing our Services. These messages may relate to, but are not limited to, account summaries, newsletters, new services and features as they become available, general notifications, and offers. You can opt-out of such email communications or adjust your email preferences in your account settings. In accordance with our Privacy Policy, we also communicate with you when necessary regarding security, privacy and administrative issues. Messages will be sent to the email address you have provided as your primary email address for your account, or you can choose to have messages sent to a mobile device that accepts text messages. If your email address changes, you are responsible for informing us of that change.

• Collection and Storage of Information

Through your use of the Services, you consent to the collection, storage and use (as set forth in the Privacy Policy) of the information you provide, including the transfer of this information within your country and/or other countries for processing and use by Snapcart Group.

• Registration

In order to use the Service, you must create an account and register with Snapcart (“Account”) – using Facebook Login or using your email address. If you register as a Customer or otherwise use the Service, you represent and warrant to Snapcart, and its shareholders and its affiliated companies (“Snapcart Group”) that you are at least 18 years old and are of legal age to form a legally binding contract, and you undertake to Snapcart Group that (i) you will provide Snapcart with true, accurate, current, complete information and will update your information as necessary to maintain its truth, completeness and accuracy and (ii) your registration and your use of the Service involve an actual email address owned and operated by you and are not limited, restricted or prohibited by law.

Snapcart Group reserves the right to suspend or terminate your registration, or your access to the Service, in the event that you breach any term of this Agreement. You are responsible for your own registration and all use of the Service. You shall not share your password or use the Service through using the registration of any third party.

Your registration, your Account and your acceptance of the terms of this Agreement are personal to you, and not transferable by you to any third party without a prior written consent of Snapcart. You further undertake that you will create or use only one Account, and are entitled to the benefits of only one Snapcart membership when using the Service.

Any creation of an additional Account(s) shall be considered a breach of this Agreement; you may be required to pay fees and penalties to Snapcart as deemed appropriate by Snapcart and your Snapcart Account(s) may immediately be terminated.

By registering for the Service, you hereby agree to all fees and penalties that may be applied to your Account in the event any of Snapcart Group deems your use of the Service as a breach of this Agreement, or in any way against the intended purpose or interest of the Service.

You agree to pay liquidated damages and shall not contest such figure in any arbitration proceeding (as addressed in Section 10).

• Proprietary Materials and Ownership

The Service and Snapcart’s website and mobile application are the property of Snapcart Group. Without limitation of the foregoing, all the text, images, sound, music, marks, logos, compilations (meaning the collection, arrangement and assembly of information) and other content on this website other than certain features of the Service that may permit users to post content, including messages, reviews, photos, images, folders, data, text, and other types of work (collectively, the “User Content”), and all software embodied in the Snapcart’s website or mobile application or otherwise used by Snapcart to deliver the Service (“Software”), are proprietaries to us, owned by Snapcart, or to third parties (which shall be presented upon request) and are protected by copyright and other intellectual property laws.

By posting User Content on the Service, you grant the Snapcart Group the non-exclusive, worldwide, perpetual, royalty-free, sub-licensible license to use the User Content, whether on the Services or otherwise.

Except as otherwise expressly permitted by this Agreement, any use, exploitation, copying, making derivative works, transmitting, posting, linking, deep linking, redistribution, sale, decompilation, modification, reverse engineering, translation or disassembly of the Software or site content is prohibited.

You may be subject to criminal or civil penalties for violation of this paragraph. The marks “Snapcart” and its respective logo are registered or unregistered intellectual property rights of Snapcart Group and they may not be used in connection with any Service or products in any manner that is likely to cause confusion among anyone, or in any manner that disparages or discredits Snapcart Group. 

The Service also features the trademarks, service marks and logos of Clients and other third parties; and each owner retains all rights in such marks and logos.

Any use of such marks, or any others displayed on the Service, will inure solely to the benefit of their respective owners.

• License to Use the Service

Snapcart provides the Service to you free of charge and provides you with Rewards and authorizes you to access, view and use the site content and Software (collectively, the “Snapcart Property”) solely to the extent necessary for you to use the Service.

You may not remove any copyright, trademark or other proprietary notices that have been placed on the Snapcart Property.

Except as expressly permitted by this Agreement, any modification, reproduction, redistribution, republication, uploading, posting, transmitting, distributing or otherwise exploiting in any way the Snapcart Property, or any portion of the Snapcart Property, is strictly prohibited without a prior written permission of Snapcart.

You agree, and undertake, that your use of the Service and the Snapcart Property, or any portion thereof, will be consistent with the foregoing license, covenants and restrictions and will neither infringe nor violate the rights of any other party or breach any contract or legal duty to any other parties.

In addition, you agree that you will comply with all applicable laws, regulations and ordinances relating to the Service, the Snapcart Property or your use of them, and that in using the Service you will not engage in any conduct that restricts or inhibits any other person from using or enjoying the Service.

You are responsible for obtaining and maintaining the computer, smartphone and other equipment you use to access the Service, and for paying for such equipment and any telecommunications charges.

We are not liable for any loss or damages you suffer arising from damage to equipment used in connection with use of the Service.

The Service is provided for informational and Rewards purposes only. You understand that all information, data, text, messages, etc., that appear in your account ("Content"), whether gathered by Snapcart from receipts uploads, email receipts, surveys answers, or posted by you, are the sole responsibility of the person or entity from whom such Content originated. Snapcart does not guarantee the accuracy, integrity, or quality of any Content. Under no circumstances will Snapcart be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of Snapcart Service.

Snapcart and its designees have the right (but not the obligation) in their sole discretion to pre-screen, refuse, remove, prevent, or restrict access to the Service without further notice. Snapcart and its designees shall have the right to remove or prevent access to any or all Service that violates (or is alleged to violate) the Terms of Services or is otherwise objectionable.

Snapcart may access, preserve, and disclose your account information and Content if required to do so by law or if such access, preservation, or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the Terms of Services; (c) respond to claims that any Content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property, or personal safety of Snapcart, its users, and the public.

You authorize Snapcart to access information maintained by identified third parties (e.g., the merchants that send you email receipts and related information, the log in information from third party), on your behalf as your agent. Solely to provide you the Services (for example, Rewards, Snaptastic, receipt histories, etc.), you appoint Snapcart as your agent to access third-party websites (such as ecommerce websites, for example), retrieve, and use your information with the full power and authority to do and perform each thing necessary in connection with such activities, as you could do in person. You acknowledge and agree that when Snapcart is accessing and retrieving information from third-party websites, Snapcart is acting as your agent, and not as the agent of or on behalf of the third party. You, or the third party licensor, retain all copyright, patent, and trademark rights to any of the information we access on your behalf. By authorizing Snapcart to access the information, you grant Snapcart a perpetual, irrevocable, world-wide, non-exclusive, sub-licensable, royalty-free, fully paid up, transferable license to reproduce, distribute, publicly display, create derivative works of, and otherwise use, modify, and exploit the information without compensation to you for the purposes of providing the Services. You waive any rights you may have regarding the information being altered or manipulated in any way that may be objectionable to you.

Any unauthorized reproduction, publication, further distribution, or public exhibition of the materials provided on Snapcart, in whole or in part, is strictly prohibited.

For SYNC Only

When you agree to use the “SYNC”, additional email syncing service in the Bonus Activities, you agree to allow us to access your email account and to collect, use and store the e-commerce receipts and related information from your email account in a manner consistent with our Privacy Policy.  Further, you represent and warrant that you have the necessary consent from third parties, if applicable, to share any Personal or Nonpersonal Information disclosed to us through the use of the SYNC.

• Terms of the Service

4.1 Through the use of the Services, you may obtain cash rebates, other cash rewards, points, coins, and/or other rewards that we offer you as a Customer (“Rewards”). A Reward account will be opened for you automatically on registration within the Snapcart application. Your Reward account status can be checked on-line at any time from within the Snapcart application.

4.2 You may only have one Account. Attempts by a single person to open multiple Accounts may result in suspension of all their Accounts and the revocation of Rewards.

4.3 Reward redemptions must be made within the Snapcart application. You may be asked to confirm and enter information about yourself and your household in order to redeem Rewards.

4.4   Snapcart Rewards, status and other Rewards will be rewarded as described within the Snapcart application.

4.5 Receipt images uploaded through the application must include the retailer name, all individual items purchased and their prices, the total amount paid and transaction date deemed by Snapcart to be legible. If Snapcart deems any of this receipt information illegible, or if your receipt does not include all the required information, your receipt may not be eligible to earn Rewards.  

4.6   Receipt images must be uploaded within 3 (three) calendar days after an in-store transaction to be eligible for Rewards.

4.7     The same receipt may not be uploaded more than once.

4.8     You may only submit original, unmodified receipts for shopping trips that you were part of or were purchased by a household member for your personal consumption.

4.9 Receipts must be for grocery purchases at stores that sell grocery products as their primary line of business, including: hypermarkets, supermarkets, minimarkets, drug and beauty stores & convenience stores. Apparel, services and gas-only receipts, for example, are not eligible. Whether or not a receipt qualifies for Rewards shall be at the sole discretion of Snapcart Group.

4.10 If you have any questions related to your Rewards, Account or the Snapcart application, you may use the feedback feature within the application to contact us.

4.11   Snapcart Group reserves the right to change the Rewards redemption options.

4.12   All redemption requests will be processed within 7 (seven) calendar days after their submission.

4.13   Snapcart reserves the right to decide who may use the Snapcart application

4.14   Snapcart may at its discretion freeze or terminate your Snapcart Account if you do not login to your Snapcart Account after 3 (three) consecutive months.

4.15   Snapcart may freeze or terminate your Snapcart Account if fraudulent activity is suspected and/or if receipts submitted are not the direct result of your shopping activity. Specifically, you may NOT submit receipts resulting from shopping trips that you were not a part of or receipts that have been modified in any way. The freezing or termination of your Snapcart Account is at Snapcart’s sole discretion. Snapcart has no obligation to inform you of the specific reason for the freezing or termination of your Snapcart Account.

4.16 A bank account can only be registered under 1 (one) Snapcart Account. If a bank account number is found to be connected to more than 1 (one) Snapcart Account, this shall be considered to be a suspicious activity and further investigations may be carried out.

4.17 A phone number can only be registered under 1 (one) Snapcart Account. If a phone number is found to be connected to more than 1 (one) Snapcart Account, this shall be considered to be a suspicious activity and further investigations may be carried out.

• Raffles, Contests, Surveys & Other Bonus Activities

Any raffles, contests, surveys, email syncing or other bonus activities (collectively, “Bonus Activities”) that may be offered via the Service may be governed by a separate set of rules that may have eligibility requirements, such as certain age or geographic area restrictions, terms and conditions governing the Bonus Activities, and disclosures about how your personal information may be used.

It is your responsibility to read these rules to determine whether or not you want to and are eligible to participate, register and/or enter, and to determine the applicable terms and conditions of the Bonus Activities.

By participating in a Bonus Activties, you will be subject to those rules, and you agree to comply with and abide by such rules identified therein.

The rules are clearly stated within our FAQs, the Bonus Activities pages and/or the announcement page in the application.

• Third Party Websites

Your information that is not Personal Information,  such as receipts data, in application usage (“Nonpersonal Information”), may be provided to or accessed by to third party services, including through use of an API or by linking your Account on Snapcart with an account on the third party service, such as Facebook.

Personal information includes but not limited to your name, contact number, address, e-mail address, NRIC or passport number or such other information, whether true or not, that would allow you to be personally identifiable (“Personal Information”)

By using Snapcart Service, you agree that we may transfer such Nonpersonal Information, Content and other such information to the applicable third party service. The Snapcart website may contain links to third party websites.

The linked sites are not under our control, and we are not responsible for the contents of any linked site. We provide these links for your convenience only and a link does not imply endorsement of, sponsorship of, or affiliation with the linked site by Snapcart Group.

You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any of these third parties.

• Suggestions to Snapcart Group

Snapcart Group is pleased to hear from you and welcomes your comments about the Service. If you submit ideas or suggestions for the Service (“Service Comments”), the Service Comments will be deemed, and will remain, the sole property of Snapcart.

None of the Service Comments will be subject to any obligation of confidence on the part of Snapcart Group, and Snapcart Group will not be liable for any use or disclosure of any Service Comments.

Without limiting the foregoing, Snapcart will be entitled to unrestricted use and other exploitation of the Service Comments for any purpose whatsoever, commercial or otherwise, by any means, by any media, without compensation to the provider, author, creator or inventor of the Service Comments.

• Warranty Exclusions and Limitations of Liability

Snapcart Group does not warrant that the Service or Snapcart Property will be error-free or without downtime. Snapcart may pause or interrupt the Service at any time, and users should expect periodic downtime for updates to the Service.

Because we do not control the security of the Internet, or other networks you use to access the microsite, Snapcart is not responsible for the security of information that you choose to communicate with Snapcart and the microsite while it is being transmitted. Additionally, Snapcart is not responsible for any data lost during transmission.

Customer’s sole and exclusive remedy, and Snapcart’s sole and exclusive liability, for any breach of this Agreement or for any other cause of action shall be (at Snapcart’s option) to remedy the failure or to give a credit to the Customer the amount owed as a Reward. (Individual Customer contracts with Snapcart may include remedy terms, which supersede those listed above.)

SNAPCART EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING: (i) ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, AND ANY AND ALL WARRANTIES ARISING FROM COURSE OF DEALING AND USAGE OF TRADE;

(ii) THAT THE SERVICES, INCENTIVES AND SNAPCART PROPERTY WILL MEET YOUR REQUIREMENTS, WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE OR OPERATE WITHOUT ERROR,

(iii) AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE OPERATION, USE OR OTHER EXPLOITATION OF THE SERVICES OR SNAPCART PROPERTY, AND,

(iv) AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED FROM THE SERVICES OR THE SNAPCART PROPERTY.

No advice or information, whether oral or written, obtained by you from Snapcart or through the Service will create any warranty not expressly stated herein.

UNDER NO CIRCUMSTANCES WILL YOU BE ENTITLED TO RECOVER FROM SNAPCART ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, PUNITIVE OR SPECIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR LOSS OF USE), WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE ARISING FROM OR RELATING TO THE SERVICES OR SNAPCART PROPERTY, EVEN IF SNAPCART HAS BEEN INFORMED OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

SNAPCART’S MAXIMUM LIABILITY TO YOU FOR ANY DAMAGES OR LIABILITY ARISING IN CONNECTION WITH THE SERVICE, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, SHALL BE A CREDIT OF THE AMOUNT OWED.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF WARRANTIES OR OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

• Link to the Privacy Policy

Snapcart is concerned about user privacy and operates the Service in accordance with the privacy policy published at https://snapcart.global/privacy-policy/ (“Privacy Policy”).

Our Privacy Policy is an inseparable and integrated part of this Agreement which stipulates how we handle the information you provide to us when you use our Service.

We assume that you have read and agreed to our Privacy Policy for your acknowledgement and also consent to our collection and use of your Personal and Nonpersonal Information for the purposes as set out in the Privacy Policy.

We urge you to read this Privacy Policy now and as and when the Privacy Policy is updated from time to time.

• Arbitration

This Agreement represents the entire agreement of the parties as to its subject matter, and supersedes all prior written and oral representations and discussions between the parties, excluding the Privacy Policy.

If a matter arises and cannot be resolved between you and Snapcart after a reasonable effort, you agree that all such disagreements or disputes that in any way involves this Agreement shall be settled by arbitration in accordance with the rules of the Singapore International Arbitration Centre (“SIAC”), and will be conducted before a single arbitrator pursuant to the applicable Rules and Procedures established by SIAC.

You agree that the arbitration shall be held in Singapore or at any other location that is mutually agreed upon by you and Snapcart and shall be conducted in the English Language.

You agree that the arbitrator will apply the laws of the Republic of Singapore and will honor and agree to all applicable statutes of limitation.

You agree that, unless prohibited by law, there shall be no authority for any claims to be arbitrated on a class or representative basis, and arbitration will only decide a dispute between you and Snapcart.

If any part of this arbitration section is later deemed invalid by law, then the remaining portions of this section not deemed invalid shall remain in effect, with the exception of the class language referenced herein, in such case this entire section shall be deemed invalid.

Notwithstanding anything to the contrary, nothing in this Agreement shall prevent Snapcart from seeking injunctive relief, including specific performance, with the courts of Singapore to enforce such obligations.

• Suspension, Modifications and Termination

Snapcart reserves the right to suspend your Account and/or access to the Service at any time if it believes you are in breach of this Agreement.

Snapcart reserves the right to terminate or modify this Agreement, terminate the Service or modify any features or aspects of the Service, or modify its policies at any time, with or without notice to you. Any such termination will not affect any Rewards you have earned prior to termination.

If you earn a Reward or use the Service, you shall be bound by the version of the Agreement in effect at the time of your purchase. If we make changes to the Agreement, we will post a notice of the change on the Snapcart website Your continued use of the Services after the amendment of the Agreement shall constitute your acceptance of the revised Agreement.

It is your responsibility to review the current version of this Agreement and other published Snapcart policies before using the Service. Sections 2, 3, 5, 7-12, 14 and 15, any accrued rights and remedies hereunder, and any other provisions that by their nature require survival in order to be effective, shall survive the termination or expiration of this Agreement.

• Force Majeure

Neither party shall be liable for any failure to comply with this Agreement to the extent caused by a condition that if beyond reasonable control (for example: natural disaster, act of war or terrorism, riot, labour condition, government action, and Internet disturbance) that is beyond the party’s control.

• Third Party Beneficiaries

The provisions of this Agreement are entered into for the benefit of Snapcart and its third party licensors and each of them shall have the right to enforce such provisions of this Agreement directly against you to protect their interests. Except as stated in the preceding sentence, the Contracts (Rights of Third Parties) Act (Cap. 53B) shall not apply to this Agreement.

• Miscellaneous Provisions

No delay or omission by Snapcart in exercising any of its rights occurring upon any noncompliance or default by you with respect to any of the terms and conditions of this Agreement will impair any such right or be construed to be a waiver thereof, and a waiver by Snapcart of any of the covenants, conditions or agreements to be performed by you will not be construed to be a waiver of any succeeding breach thereof or of any other covenant, condition or agreement hereof contained.

As used in this Agreement, “including” means “including but not limited to” and the term “partner” is used solely to denote any person, an individual or entity with whom Snapcart has a contractual arrangement.

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid or unenforceable, then the remaining provisions of this Agreement will remain in full force and effect and will be reformed to be valid and enforceable while reflecting the intent of the parties to the greatest extent permitted by law.

Except as otherwise expressly provided herein, this Agreement sets forth the entire agreement between you and Snapcart regarding its subject matter, and supersedes all prior promises, agreements or representations, whether written or oral, regarding such subject matter.

You shall not assign or transfer this Agreement or any right or obligation hereunder to any third party. This Agreement may be executed electronically, and your electronic assent or use of the Service shall constitute execution of this Agreement.

You agree that the electronic text of this Agreement constitutes in writing and your assent to the terms and conditions hereof constitutes a “signing” for all purposes.

If any provision of this Agreement is held invalid by a court of competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions contained in this Agreement, and the remaining portions of this Agreement shall continue in full force and effect.

You agree to act in a way that complies with the letter and spirit of this Agreement, and you understand that failure to do so can result in your immediate deletion of your Snapcart Account.

• Governing Law

Any disputes arising out of or related to this Agreement shall be governed by the laws of the Republic of Singapore.